X436801 English for Customer Service (B1/B2) Minigruppe 2-4 Teilnehmer
|Beginn||Der Unterricht findet am Samstag, den 16.11.19 und den 23.11.19 statt, ab 13:00-16:15 Uhr, 8 UE|
"The customer is always right". Dealing with customers can sometimes be a challenge, especially when you’re doing it in a foreign language.
In this course you will practice communicating clearly and efficiently with customers in a variety of business situations:
-Giving customers product and pricing information
-Processing customer enquiries
-Dealing with customer complaints
-Maintaining positive relationships with customers
Emphasis is on oral communication. A wide range of role plays, adapted to suit you and your company, will improve your fluency and confidence in the workplace.
In addition, you will receive individual feedback on your language skills and a "next steps" study plan which has been customized to suit your exact needs.
ab 2 Teilnehmern, Minigruppe
Esslingen, vhs-HausMettinger Str. 125